TSYS Prepaid Privacy Policy

This Privacy Policy demonstrates Total System Services, Inc. ® dba TSYS Prepaid® (“TSYS Prepaid”) firm commitment to your privacy and discloses the information-gathering and privacy practices employed by us regarding your use of the www.accountholder.net website (this "Website"). By visiting and using this Website you agree to the terms of this Privacy Policy as described below.

This Privacy Policy is TSYS Prepaid´s notice to you of:

  1. What personally identifiable information is collected from or about you;
  2. How your information is used;
  3. With whom your information may be shared;
  4. What choices are available to you regarding collection, use and distribution of your information;
  5. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under our control; and
  6. How you can correct any inaccuracies in your information.

If you feel that TSYS Prepaid is not abiding by its posted Privacy Policy, you should contact us using the methods listed below under the heading Contacting Us.


The issuer (i.e. the bank identified as the issuer on the back of your card) of your account and card is the primary owner of the information collected on this Website. Other than sharing your personal information with the issuer and individuals and companies, including agents or business partners, which are utilized by TSYS Prepaid to provide the backbone and infrastructure for many of our operational transactions and require this information to perform these essential functions ("Authorized Third Parties"), we will not sell, share, or rent this information to others in ways different from what is disclosed in this Privacy Policy. TSYS Prepaid may gather the following types of information about or from Accountholders:


Your account identification and login number will be your 16-digit account/card number ("ID Number") and your initial password will be your card verification number (“CVN”) that is preprinted on the back of your card. After your initial login at this Website using your ID Number and CVN, you may change your password to a more personalized password. Your ID Number and password are used to verify your identity when you login at this Website.


TSYS Prepaid may gather information from your browser that identifies your computer's capabilities. TSYS Prepaid uses this information to help administer this Website.


TSYS Prepaid may use a feature of your browser to place "cookies" on your computer. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive, that allow TSYS Prepaid to identify you and link you to your personalized Account. If you choose not to accept our cookie, you will still be able to use the functions of this Website, but TSYS Prepaid will not be able to store your ID Number for future use.


The information we collect may be shared on an aggregate and statistical and/or depersonalized basis with Authorized Third Parties. Authorized Third Parties do not release this information, other than for transactional purposes, or utilize it for any promotional activities. TSYS Prepaid may disclose information we collect to the issuer of your account and card and other third parties designated by the issuer.

Aside from sharing your information with the issuer and Authorized Third Parties as discussed above, TSYS Prepaid does not provide your personal information to third parties without your permission. Additionally, we do not share the buying habits of individual accountholders with third parties. We only provide general statistics about accountholders to third parties. For example, we may reveal to a third party the number of accountholders that are interested in kayaking, but we will not provide any accountholder's name, address or other personal information to that third party.

You may wish to directly provide third parties with your personal information in order to receive merchandise. The issuer and third parties have their own privacy policies over which TSYS Prepaid exercises no control. Before providing personal information to third parties, you should refer to each third party's privacy policy for complete information about the collection and use of personal information on their website. Each third party's privacy policy, and not this Privacy Policy, governs how information that you provide directly to them is used. TSYS Prepaid has no responsibility for the privacy policies and other aspects of websites that TSYS Prepaid links to, including the content of those websites and any cookies those websites might deposit on your hard drive. TSYS Prepaid provides these links solely for the convenience of accountholders.


TSYS Prepaid believes that your personal information is extremely sensitive and deserves suitable safeguards so we strive to maintain the highest levels of security. In that regard, TSYS Prepaid conducts reviews of this Website's security protocols regularly. To ensure the security of this Website and information you provide to TSYS Prepaid, we employ the following safeguards:

Secure Socket Layer Technology. All Internet transactions are protected by Secure Socket Layer (SSL) encryption technology. Information that is protected by SSL cannot be decoded or read during transmission because it is encrypted on your computer, sent through the Internet as scrambled code, and decoded on our secure server. The Netscape Navigator, Microsoft Internet Explorer and America Online Web browsers each support SSL, and responsible websites use this protocol to protect user information. TSYS Prepaid never accepts or transmits sensitive information over the Internet without this security.

Firewalls. TSYS Prepaid stores information that you provide on a secure database. This information is accessed only to fulfill your requests and answer account-specific queries. TSYS Prepaid uses firewalls to restrict access to our secure servers to authorized persons and to block the entry of hackers and others with dishonorable intentions.

Limited Internal Access. Internally, TSYS Prepaid restricts access to personal information to employees, such as customer service representatives, who need the information to perform their jobs. These employees are limited in number and may only access this information when necessary to perform their duties. All employees are trained extensively about TSYS Prepaid´s security policies. An employee's failure to abide by these policies constitutes grounds for immediate dismissal.

Passwords. In connection with the use of your account card, you will have a user ID and a password to establish your identity. To access your account online, you must use your user ID and your password.

Card Verification Number. In an effort to prevent fraudulent use of your card, each card is assigned a CVN. A CVN is the last three digits added to your ID Number that is printed, and not embossed, on the reverse side of your card and can be found in or near the area designated for your signature. The CVN is a further means of identifying a holder of the card.

If you have any further questions concerning the security at this website, you can send an e-mail to support@accountholder.net.


TSYS Prepaid does not knowingly collect information from children who are under the age of thirteen. The Website is not intended for use by children under the age of thirteen.


TSYS Prepaid reserves the right to change, amend or update this Privacy Policy upon prior notice posted on this Website. If TSYS Prepaid does decide to change the Privacy Policy, we will post those changes here so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Continued use of this Website after any posted change indicates your consent to use your information in accordance with the changed, amended, or updated Privacy Policy. If at any point TSYS Prepaid decides to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of e-mail. You will have a choice as to whether or not TSYS Prepaid uses your information in this different manner.


TSYS Prepaid cannot ensure your privacy if you do not protect yourself. Do not reveal your password to anyone. You will not be asked for it by anyone connected to TSYS Prepaid. If you are suspicious of any request for information, contact TSYS Prepaid immediately. TSYS Prepaid will not be responsible for activity in your Account that results from your failure to keep your password secure.


If your personally identifiable information changes, you can notify us of the changes at the My Account section of this Website or by contacting Customer Service


This Privacy Policy shall not apply in the event that you engage in certain improper conduct. Specifically, we shall have the right to use or release to third parties, including state, local, and federal authorities, personally identifiable information regarding users who are suspected of having used this Website or any website connected with the services offered by your Program for any fraudulent purposes or having otherwise violated any law, rule, regulation, the Terms and Conditions or Accountholder Agreement, having engaged in any conduct which we deem improper. We will disclose any information we hold if required by a court order, subpoena, or other legal means.


By visiting and using this Website, you are consenting to the collection, storage and disclosure of information as described in this TSYS Prepaid Privacy Policy, and our Terms of Use for this Website.


If you have questions about this Privacy Policy, the services offered by your Program or this Program Website, please contact Customer Service by phone at 888.805.5215, by facsimile at 866.234.7801 or you may write to us at:

TSYS Prepaid, Inc.
dba TSYS Prepaid
PO BOX 84026
Columbus, GA 31908-4026
United States of America
Attn: Customer Service

Customer Service Representatives are available 7 days per week / 24 hrs a day.